Comments on: Equipment Review: SkyCaddie SG4 Golf GPS

By: DJHussey

DJHussey — Mon, 04 Apr 2011 20:18:51 +0000

I know it’s already been said several times, but I too hate SkyCaddie’s policy on memberships. I’ve had my SG5 for several years, having paid several hundred dollars for the unit. After a year, I moved overseas and haven’t played a lot of golf since. When I came back to the States, I find that all my courses were deleted, including the ones I manually mapped. Talking to Customer service, I’m told I have to renew a membership, or at least save my courses to their program. Now I mapped them, and I already paid for courses that haven’t been updated, abd yet I am supposed to pay either $30 for my 2 weeks at home, or $60 to have all the courses in case I happen to play in Europe (which won’t happen). Why is this any different than a GPS for driving, where you get maps for the roads, and if you WANT an updated map, you pay for it. They don’t turn off the unit in a year, or require memberships. The GPS signal is free, and they can make a profit operating, why can’t SkyCaddie? They only thing we as consumers can do is to say “no”. Go with another company, or device.

By: John Pazour

John Pazour — Fri, 14 Jan 2011 05:13:54 +0000

I have the same thread problem on my SG4 and after the terrible reputation SkyCaddie’s customer service has I’ve used electrical tape for a year when recharging or loading new courses. Their upgrade policy towards a SG5 is lousy.

By: E COURTNEY

E COURTNEY — Fri, 14 Jan 2011 02:48:43 +0000

The threads on the connector screw on my SG4 stripped. They replaced it with a refurb about a year ago. Have been very careful not to overtighten and now it is stripped again. It is a terrible design flaw to mate a stainless steel screw with brass threads. They should do a recall and retrofit or institute a generous upgrade policy.

By: G Whitaker

G Whitaker — Thu, 29 Jul 2010 03:45:06 +0000

I’m very dissatisfied with my Skycaddie ownership experience. The downloads are unreliable and the support is poor. I don’t recommend anyone make the same mistake I did! I have one for sale cheap if anyone is interested

By: Double Eagle

Double Eagle — Thu, 29 Jul 2010 00:57:23 +0000

That seems to be a pretty common opinion, Richard. I’m really starting to dislike the subscription myself. I don’t use it too often because I play probably 99% of my golf at my home course where I know the yardages in my sleep. And I continue to hear bad customer service stories here and there.

By: Richard

Richard — Thu, 29 Jul 2010 00:02:07 +0000

I love my SkyCaddie device, but I HATE their policies and customer service. No golfing tool is worth the hassle of dealing with renewing memberships. Read carefully what you sign up for. I paid for a year subscription and they gave me 4 months. When I complained they told me it was my fault because I didn’t renew fast enough. I’ve never dealt with a company that is so arrogant and out of touch with what customer service should be. Find an alternative…

By: JTS

JTS — Fri, 09 Apr 2010 21:17:47 +0000

The SkyCaddie SG4 has a lot of problems. Mine also had cord connection problems, which they replaced. But, the real problem is the GPS satellite hook-up, which is a common problem that SkyGolf will not admit to. There is an obvious design error that they (and the consumer) are stuck with. When you call in, the tech support people are usually very nice (once you get thru), but they won’t admit to the problem & will do nothing to help you.
I would have my doubts on anything SkyGolf makes as a result of this. There are too many other brands out there now. Check carefully before you buy.

By: John Pazour

John Pazour — Thu, 01 Apr 2010 02:11:10 +0000

I’ve had an SG4 for three years now and when it fails I’ll get another gps but NOT from Sky Caddie. It worked fine for the first year and then the Mickey Mouse charger/computer interface connector screw got stripped. Apparently this is a common problem. The annual fee is a pain and if the unit is idle for 10 days I have to do a gps reset. I would send it in to have the connector screw/nut fixed, but in this and other forums the assessment of the service department is deplorable. It is a shame to see what started out as a reputable company fail so misserably in customer relations.

By: Dot Bailey

Dot Bailey — Thu, 28 Jan 2010 23:13:14 +0000

I won an SG4 Sky Caddie and I wouldn’t give 2 cents for another one. It only works on half of the course I play. I’ve had it repaired by
Sky Caddie two times for the above problem and now it is broke again. The same thing. Only now Sky Caddie wants me to pay for the repairs when it has the same problems it has always had. Only then it was under warranty. Their fees are too high. Thumbs Down on Sky Caddie, their website, and their SG4 equipment.

By: Grant

Grant — Thu, 28 Jan 2010 21:51:05 +0000

I think the skycaddie sg4 is a great product and one I have used for a couple months now. Besides the payment plans, it is great to have while playing and it is pretty accurate in my opinion.

I do reccomend the sg4 to anyone who wants better yardage.